Refund Policy

01Overview

AuthSMS works with a prepaid balance. You are charged only for activations that succeed, and unsuccessful activations are returned to your balance automatically, without you needing to ask. This policy forms part of our Terms of Service.

02Automatic Refunds to Your Balance

• No SMS received: if the verification code does not arrive before the activation time runs out, the activation is cancelled automatically and the full price is returned to your balance.
• Cancelled activation: you can cancel an activation yourself when no code has been received; the full price is returned to your balance. For supplier reasons, cancelling is available after the first 3 minutes of an activation.
• Supplier cancellation: if the number is cancelled or withdrawn by the supplier, the price is returned to your balance automatically.
• Failed purchase: if a number cannot be issued or an error occurs after your balance was debited, the debited amount is returned to your balance.
• Price difference: if the final price of an order turns out lower than the amount reserved, the difference is returned to your balance.

03What Is Not Refunded

• Activations where the SMS code was delivered to you. A code that was received is a completed service even if you could not use it, for example because the third-party website rejected or blocked the number.
• Rentals that have started, for the part of the rental period that has already been used.
• Balance used in breach of our Terms, or balance obtained through fraud, chargeback abuse or stolen payment methods.
• Losses on third-party accounts, bans or restrictions imposed by third-party platforms.
• Bonus or promotional balance that was granted for free.

04Rentals

If a rented number does not receive messages from the selected service for technical reasons on our or the supplier’s side, contact support as soon as you notice it. Where the rental cannot be fulfilled, the unused portion of the rental price is returned to your balance.

05Refunding Unused Balance to Your Payment Method

Refunds for failed or cancelled activations are always returned to your AuthSMS balance, where you can use them for any further activation. If you want your unused top-up balance returned to your original payment method, contact support within 14 days of the top-up and before spending it. We will refund the unused part if the payment method allows it, less any non-recoverable fees charged by the payment provider. Cryptocurrency payments are refunded in cryptocurrency to the address you provide, and network fees may apply.

Consumers in the European Union and the United Kingdom who have a statutory right of withdrawal can use it for balance top-ups that have not been spent. Spending balance on a service that has started or has been delivered is a request for immediate performance, after which the right of withdrawal for that service no longer applies.

06How to Request Help

If an activation or payment looks wrong, open a support ticket from your account or use the contact page. Include the phone number or order number, the service and the time. We review requests as quickly as possible and tell you the outcome in the ticket.

07Chargebacks

Please contact us before disputing a payment with your bank or card issuer; we resolve most problems immediately. Chargebacks made for services that were delivered may lead to account suspension and recovery of the disputed amount.