Question 1

How secure is our system?

Accepted Answer

We take security seriously. Your connection is encrypted with HTTPS, passwords and login codes are stored only as hashes, and SMS codes are shown only to the account that ordered the number. See our Privacy Policy for details.

Question 2

Is my information shared with third parties?

Accepted Answer

We do not sell your data. We share only the technical data needed to supply a number with our telecom suppliers and the payment data needed to process a payment with payment providers. Details are in our Privacy Policy.

Question 3

What happens if SMS doesn't arrive?

Accepted Answer

If SMS doesn't arrive within 15 minutes, the activation is automatically cancelled and the amount you paid is automatically refunded to your account. You don't need to do anything else.

Question 4

Can I cancel the number?

Accepted Answer

Yes, you can cancel the number 3 minutes after the activation starts. When cancelled, the amount you paid is automatically refunded to your account.

Question 5

How do I top up my balance?

Accepted Answer

Open the top-up page in your account and choose a payment method (local payment services or cryptocurrency, depending on your country). The balance is credited automatically once the payment is confirmed.

Question 6

Which services are supported?

Accepted Answer

More than 100 popular services are supported. WhatsApp, Telegram, Instagram, Twitter, Facebook and more. You can see all supported services on the services page.

Question 7

How many countries are supported?

Accepted Answer

We provide SMS verification service for more than 50 countries. You can see prices and stock status by country on the services page.

Question 8

How long is my data stored?

Accepted Answer

SMS codes and activation data are automatically deleted after a certain period. Your personal information (email, username) is stored as long as your account is active.

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